We get it. Things happen. Sometimes you've got to refund a customer for an online order. But where do you start?

Fortunately, Thanx takes care of the heavy lifting for you. All you need to do is mark an order as voided in the POS. Our system will query Toast for voided orders, and automatically remit payment to the user via Stripe. This payment will show up in their account within a few days of an order being voided.

Read: More info on voiding online orders from Toast's help documentation

Note: in the case that a user doesn't receive payment within a few days of the order being voided, please direct them to support@thanx.com and our team will help resolve the situation!

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