We get it. Things happen. Sometimes you've got to refund a customer for an online order. But where do you start?

Fortunately, Thanx takes care of the heavy lifting for you.

For full refunds

All you need to do is mark an order as voided in the POS. Our system will query Toast for voided orders, and automatically remit payment to the user via Stripe. This payment will show up in their account within a few days of an order being voided. You should void orders even if they've been fulfilled. Voiding orders is the only state Thanx monitors to process refunds.

Note: we look back for orders voided in the past 4 weeks to issue refunds. For orders voided beyond that, you'll need to refund in Stripe directly (see below).

Read: More info on voiding online orders from Toast's help documentation

For partial refunds

Perhaps you only want to refund a portion of a consumer's total bill. You can do this directly through Stripe's dashboard. Please see documentation here on how to accomplish refunds in Stripe

Note: in the case that a user doesn't receive payment within a few days of the order being voided, please direct them to support@thanx.com and our team will help resolve the situation!

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